Returns & Exchanges


With our Perfect Match Guarantee, you’ll never end up with a product you don’t like. So if you’re having second thoughts, here’s what to do:

If you tried it… Not a fan of a product you purchased? No need to return it. Instead, let us know what you didn’t like and we’ll refund the price in store credit. Then we’ll help you find something else—and we won’t rest until it’s a Perfect Match. Offer stands any time.

Never opened it? Return unopened, unused products within 30 days for a full refund in your original payment method. Please email help@shopfollain.com to request a free return label and send the item back to us, or return in store.

STILL HAVE QUESTIONS?

We have answers! Email or text us anytime to start a return, get clarification on the policy, or get help finding a product that will work for you!

Email: help@shopfollain.com Text: (857) 214-2123

Shipping


Please plan 1-2 days processing time from the time you place your order to the time it ships out. We offer two options for shipping – Standard and Next Day Air – detailed below.

STANDARD SHIPPING

Orders with Standard Shipping selected are shipped via USPS Priority. You will receive tracking via email as soon as your order ships, and the expected transit time is 3-5 days depending on where you are located (we ship from Massachusetts).

NEXT DAY AIR

Orders with Next Day Air selected are shipped using UPS Next Day Air. You will receive tracking via email as soon as your order ships, and your order will arrive the day after it ships out. Please note that we always try to prioritize Next Day Air orders to go out the same day when possible, but this is not guaranteed.